Tuvis - WhatsApp message sending failure and connection errors

Incident Report for Tuvis

Resolved

This incident has been resolved.
Posted Sep 02, 2025 - 01:09 UTC

Update

We are continuing to monitor for any further issues.
Posted Sep 02, 2025 - 01:09 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 02, 2025 - 00:46 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 02, 2025 - 00:11 UTC

Investigating

We are currently investigating the issue.
Posted Sep 01, 2025 - 22:59 UTC
This incident affected: 3rd Party (WhatsApp Web App) and Tuvis System (Tuvis Desktop App, Chrome Extension).